Revenue assurance on Fixed Broadband products (interconnection links, ADSL, FTTH)
Key Activities:
- Stabilized the reconciliation of technical and commercial databases
- Defined revenue assurance controls
- Definition of an anomaly treatment methodology (Business, Support, Technical)
- Supported team animation for anomaly work
- Reviewed processes and wrote missing processes
- Consistency and production of workflows
- Studied automations to set up (provisioning)
- Prepared test books
- Made more reliable the figures reported each month by Control and Accounting Management
Results Achieved:
- Securization of over 1,300 interconnection links
- Securization of 7Gx of additional annual revenue
- Implementation of a reconciliation between technical and commercial databases
- Writing and implementation of processes, operating methods and workflows covering the entire life cycle of interconnection links
- Clarification of contractual documents and conditions
- Support on the implementation of provisioning platform
- Entire sales representatives and assistants trained
