Process Mapping, RACI, Marketing Strategy, Sales and Warehousing Best Practices, and Management Tools
Key Activities:
- Created process maps for key activities, including sales, warehousing, and invoicing
- Developed an authority matrix for the priority activities identified
- Recommended enhancements for key business processes
- Performed evaluation of sales and warehouse teams and recommended best practices and enhancement
- Created strategic marketing plan, budget, and timeline
- Developed a management dashboard for better visibility of key performance indicators
- Created content for and conducted training for warehouse team on responsibilities, procedures, and best practices
- Developed content for and conducted training for sales team on responsibilities, procedures, and best practices
Results Achieved:
- Set up client to grow sales by 20% in 2017 through targeted marketing campaign, better management of KPIs, and implementation of a CRM system
- Increased skills and knowledge of the team for sales and warehousing procedures
- Increased team cohesion through development of RACI and training on responsibilities
