Assessment of synergies between MFS and Mobile operations
Key Activities:
- Assessed current level of synergies between Mobile and MFS operations for African operators
- Investigated areas of synergies across all levels of operations, from sales (including impact on internal organization and indirect sales) to customer care and compliance related operations
- Developed insights on Mobile money future and impacts on operator's distribution and how to adapt
Results Achieved:
- Identification of key areas of synergies, with significant profitability impact
- Defined key initiatives for synergies execution
- Issued strategic roadmap for operator to adapt to MFS growth (etopup and overall MFS ecosystem) and impact on Telecom's traditional activities)
