Assessment of synergies between MFS and Mobile operations

Key Activities:
  • Assessed current level of synergies between Mobile and MFS operations for African operators
  • Investigated areas of synergies across all levels of operations, from sales (including impact on internal organization and indirect sales) to customer care and compliance related operations
  • Developed insights on Mobile money future and impacts on operator's distribution and how to adapt

Results Achieved:
  • Identification of key areas of synergies, with significant profitability impact
  • Defined key initiatives for synergies execution
  • Issued strategic roadmap for operator to adapt to MFS growth (etopup and overall MFS ecosystem) and impact on Telecom's traditional activities)

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