Post Merger Integration of a Mobile Money operator
Key Activities:
- Assisted in deal closing and contracts transfer between acquired and acquiring companies
- Merged teams and resources into one team, reallocating tasks and responsibilities in line with competencies and volume of operations, ensuring smooth transition to a unified organization
- Defined and implemented harmonized processes on all key operations (KYC / identification, sales, customer care, marketing, fraud management, etc.)
- Defined and executed customer's migration from one platform to another
Results Achieved:
- Smooth integration / merger of operations and resources into a single and unified entity
- Strong improvements in key processes (sales, KYC, etc.)
- Smooth and successful migration of customers without any complaint
