Post Merger Integration of a Mobile Money operator

Key Activities: 
  • Assisted in deal closing and contracts transfer between acquired and acquiring companies
  • Merged teams and resources into one team, reallocating tasks and responsibilities in line with competencies and volume of operations, ensuring smooth transition to a unified organization
  • Defined and implemented harmonized processes on all key operations (KYC / identification, sales, customer care, marketing, fraud management, etc.)
  • Defined and executed customer's migration from one platform to another

Results Achieved:
  • Smooth integration / merger of operations and resources into a single and unified entity
  • Strong improvements in key processes (sales, KYC, etc.)
  • Smooth and successful migration of customers without any  complaint​

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