Transformation program for a major TelCo operator (1-year program)
Key Activities:
- Definition and settlement of a strong project governance
- Day-to-day animation of the different stream leaders (11 streams split into revenue streams, savings streams and efficiency streams)
- Formalization of reporting toward Local Management and Group Management (Boards of Directors)
- Support in definition of the action plans aiming at achieving revenues and savings objectives
- Follow-up (daily, weekly, monthly) of KPIs
- ARPU
- Revenue per line of product
- Sales of smartphone 3G & 4G
- Savings on general expenses
- Implementation of main savings initiatives: renegotiation of contracts, reduction of pool cars, reduction of temporary workers, review of the energy consumption, review of main processes
- Escalation to Board of Directors for arbitration on hop topics
Results Achieved:
- Strong animation and coordination of teams to maintain pressure and rhythm all along the year
- Strong level of reporting to Local Management and Group Management
- Achievement of the Transformation Budget EBITDA objectives
- Achievement of cost reduction objectives ($8m)
- Boost of revenues through new offers
- Review of key process (customer service, fixed broadband, etc)
