Mediation process for an ICT operator and its channel distributors

Key Activities: 
  • Defined tripartite mediation agreement and baselined index of cases in dispute, relevant to all parties involved
  • Assessed claimed cases against a set of directly relevant root causes (i.e. Finance, Revenue Assurance, Legal, IT/Systems, Decision Rights, Sales, Business Practices, …)
  • Built a bottom-up, fact based, case-by-case report of disputed claims
  • Animated series of meetings with all parties involved and eventually built consensus for reaching a fair settlement
  • Prepared final settlement agreement and ensured endorsement by parties in dispute

We make it happen.